Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact.

Freshworks is a great example of what we look for at Tidemark. The company has a native multi-product platform, and it occupies a key control point as the central repository of customer service interactions and the hub from which agents interact with customers. We believe Freshworks is well-positioned to “follow the workflow” (see our series on building a Platform of Compounding Greatness) and capitalize on AI opportunities. We’re thrilled to be investors in Freshworks.

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DAVE YUAN, FOUNDER AND PARTNER, TIDEMARK

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